Terms of Service
These Terms of Service ("Terms") govern your access to and use of emAI Manager (the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.
1. The Service
emAI Manager is a platform for building, orchestrating, governing, and metering AI agents across multiple models and providers. The Service is vendor-neutral: you connect your own model-provider API keys ("BYOK"), and agent requests are sent to the providers you configure. We may update, improve, or change features of the Service over time.
2. Accounts & eligibility
You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account and for your users' compliance with these Terms. You must be at least 18 years old and able to form a binding contract to use the Service.
3. Trials, subscriptions & billing
- Free trial. New organizations receive a 14-day free trial. No credit card is required to begin the trial.
- Paid plans. After the trial, continued use of paid features requires an active subscription. Fees, seat counts, and billing intervals are shown at checkout and billed in advance through our payment processor.
- Renewals & cancellation. Subscriptions renew automatically for the same term unless cancelled before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
- Taxes. Stated fees exclude taxes, which are your responsibility where applicable.
- Model-provider costs. Because the Service uses your own provider keys, you are solely responsible for any charges billed to you directly by those model providers.
4. Acceptable use
You agree not to use the Service to:
- violate any law or infringe the rights of others;
- upload or process data you do not have the right to use, or that is unlawful, harmful, or infringing;
- attempt to gain unauthorized access to the Service, other tenants' data, or related systems;
- reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
- interfere with or disrupt the integrity or performance of the Service; or
- use the Service to build a competing product.
You are responsible for the configuration and behavior of the agents you create, including any actions they take and any outputs they produce.
5. Your content & data
You retain all rights to the data, documents, prompts, and other materials you submit to the Service ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely to provide and maintain the Service. We do not use Your Content to train foundation models. Our handling of personal data is described in our Privacy Policy.
6. AI outputs
The Service uses third-party AI models that generate outputs based on inputs. AI outputs may be inaccurate, incomplete, or unsuitable for a given purpose. You are responsible for reviewing outputs before relying on them, and you should not treat outputs as professional, legal, financial, or medical advice. Approval, autonomy, and guardrail features are tools to help you supervise agents — they do not guarantee any particular result.
7. Intellectual property
The Service, including its software, design, and documentation, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a non-exclusive, non-transferable right to use the Service during your subscription; no other rights are granted by implication.
8. Third-party services
The Service integrates with third-party services you choose to connect (for example, model providers, messaging platforms, and data sources). Your use of those services is governed by their terms, and we are not responsible for them.
9. Confidentiality & security
We apply administrative, technical, and organizational safeguards designed to protect Your Content, including encryption in transit and at rest and logical isolation between tenants. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Indemnification
You will defend and indemnify us against claims arising from Your Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
13. Termination
You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms or if required to protect the Service or other users. Upon termination, your right to use the Service ends; we will make Your Content available for export for a reasonable period unless prohibited by law, after which it may be deleted.
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
15. Governing law
These Terms are governed by the laws applicable at the place where the company operating the Service is established, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts located there, except that either party may seek injunctive relief in any court of competent jurisdiction.
16. Contact
Questions about these Terms? Contact us at Brian@avadabrands.com.